|Fiscal Year 2013||Number of days*|
|Average time to issue a new policy||1.5 day|
|Average time to pay a claim||1.0 day|
|*Note: days include week-ends and holidays|
Final Expense Insurance – Canada Purple Shield
Ensuring financial security and the well-being of your loved ones are the main reasons you buy life insurance...
Our Canada Purple Shield final expense products are specifically designed to set money aside for the future use of paying for a funeral or cremation at the time of need, in addition to mortgage loans, credit card or other debts you may leave behind. Regardless of your age or health condition we offer an insurance plan to meet your needs:
The World Wide Travel Insurance Plan ... passport to a client's peace of mind.
* Some restrictions may apply
The Worldwide travel insurance Plan ("Travel Plan") is another example of the wide choice of value-added products offered by Assurant Life of Canada®. This plan provides your family with a peace of mind knowing all details will be taken care of if your death occurs while travelling away from home. If a death should occur while out of the country or even just out of town, returning the deceased to their home can be an expensive and complicated process. The Travel Plan takes care of all the details and associated costs.
Complete Coverage with Attention to Detail...
When someone covered by the Assurant Life of Canada® Worldwide Travel Insurance Plan dies 100 kilometers or more away from home or when they have crossed an international border, one toll-free phone call is all that is needed to begin the process of returning the deceased to their home. Travel Plan associates are on call 24 hours a day, seven days a week and will immediately begin notifying the appropriate parties necessary for a quick and safe return. Travel Plan services include the following:
Shielding your family from unexpected financial loss has never been so easy and affordable!
Final Documents Service and Identity Theft Restoration Services
Options available for an additional cost
Our Final Documents Service ("FDS") provides your family with a professional, knowledgeable and convenient aftercare document preparation service.
Assurant Life of Canada's Final Documents Service (FDS) provides a customer's family with a professional, knowledgeable and convenient aftercare document preparation service. FDS is a pioneer in estate documentation ... assisting in the accurate and timely processing of necessary forms and documents after the passing of a loved one, speeding up the time to claim and secure closure, and helping to maximize government and corporate benefits. The customer's family receives a customized package with a cover letter taking them step-by-step through the signing of the prepared documents. Also included are attached preaddressed stamped envelopes and copies of all correspondence for their files. A complicated and time consuming process is simplified to assist at a difficult time.
Relief from tedious administrative burdens after the death of a loved one
In just 4 simple steps, your paperwork is completed. An FDS associate:
Of the many items, here are a few actions the Final Documents Service will initiate for your family:
Identity Theft Restoration
Identity Theft Restoration (ITR) is an important protection included with your FDS plan. ITR offers a full restoration provision in the event that your passport, driver's license or other important identity documents are stolen, or if you suspect fraudulent use of your identity for credit.
ITR service provides you with the following benefits:
|Postal code*||Format:||A9A 9A9|
|Payment Authorization (Bank transaction)|
|Name of institution||Draft day|
|Transit number||Account number|
|Bank number||Account type|
Name on check:
Other name on check:
|Payment Authorization (Credit card)|
Become an Agent
|"I love working for Assurant, selling Canada Purple Shield products.
I totally believe in this product; otherwise, I could never sell it. It is a wonderful feeling to walk into a home and realize that I can offer a product, regardless of health or age, that have paid up benefits with no lifetime pay, and that grows interest until death, even after it is paid up. It is an awesome service to our Country, Provinces and individual communities, to know that as an Agent, I can offer "Peace of Mind" to all individuals to be able to cover their final expenses for their loved ones through their "Wishes and Memories."
At Purple Shield of Canada we appreciate the opportunity to respond to our customers. Your feedback helps us improve our products and services. Our goal is to provide timely, complete, and comprehensive responses. Working as a team, we handle your concerns with a consistent high standard of customer service, resolving most at the first point of contact.
Complaint Handling Process
Step 1 - Let us Know
If you have a concern or complaint, you can contact one of our Customer Service Associates by mail, phone, fax, or email.
Step 2 - Talk to Management
If you are not satisfied with the solution you receive from the Customer Service Associate in Step 1, the Customer Service Associate will offer to elevate your concern to one of our Managers, communicating the relevant details on your behalf. Alternatively, you may contact one of our Managers using the contact information noted above.
Step 3 - Still not satisfied
If your concern remains unresolved after you have followed Steps 1 and 2, you may contact Assurant Life of Canada's internal Complaints Liaison Officer (also known as the Ombudsperson). The Complaints Liaison Officer is dedicated to resolving disputes fairly and professionally. The Complaints Liaison Officer will review your particular situation and determine the appropriate next steps, directing it to the appropriate business area for investigation and response. You may contact the Complaints Liaison Officer in writing, by phone, fax, or email.
Step 4 - External Recourse
If your concern has not been resolved to your satisfaction, you may have it reviewed by a third party.
The Ombudservice for Life & Health Insurance (OLHI)
a: 401 Bay Street, Suite 1507, P.O. Box 7, Toronto, ON M5H 2Y4
p: 1-888-295-8112 (toll free), 416-777-9002 (Toronto), 514-282-2088 (Montreal)
Québec - Authorité des marchés financiers (AMF))
Service du traitement des plaintes et de l'assistance
a: 800, square Victoria, 22e étage, C.P. 246, tour de la Bourse, Montrééal (Québec) H4Z 1G3
Privacy – Office of the Privacy Commissioner of Canada (OPC)
a: 112 Kent Street, Ottawa, ON K1A 1H3
p: 613-995-8210; 1-800-282-1376
Federal – Financial Consumer Agency of Canada (FCAC)
a: Enterprise Building, 6th Floor, 427 Laurier Avenue West, Ottawa, ON K1R 1B9